FAQ.
Does this product have a warranty?
When you purchase any of our products, you are automatically protected by the Warranty , having 7 days to test it. And if you are not satisfied with the investment made, within this period, you can request a refund via the support email ( lifestore.myshop@gmail.com ), without complications.
For more details about the LIFE STORE warranty, see " Terms of Use " on our website.
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Why buy from you?
We are the official sales channel for our products. Only through this website can you guarantee that you will receive original products at your home and that you are protected by our guarantee against defects or dissatisfaction with the products.
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Will my purchase be secure?
Yes, our security system is monitored 24 hours a day and certified by Norton Security, and your data is encrypted at 256 bits (the same level used by banks). It is impossible for fraud to occur in your name because no data is stored in our system.
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How do I track my order?
All products are shipped with internationally valid tracking codes and you can check all movements directly on our website.
Our suppliers (industries that manufacture the products) take an average of 5 business days to send the tracking number.
If you have not received it after this period, simply contact us via email ( lifestore.myshop@gmail.com )
To check your order, simply access the link: https:// www.lifestore.pt/pages/rastrear-meu-pedido.
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Return
You can find all the rules and steps for returns on the " Exchanges and Returns " page. If you have difficulty finding this page, simply type " exchanges " in the search.
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What is the delivery time?
The delivery time for products is 2 to 4 weeks after the posting date.
We send the tracking code within 7 business days after payment confirmation to the email registered for the purchase.
We work with suppliers in Asia. When placing an order with more than one item, you may receive more than one tracking code and the shipping may take place on different dates.
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IMPORTANT INFORMATION:
- In cases where the Post Office makes 3 delivery attempts and the product is returned to the sender, we are not responsible and do not refund.
- In cases of incorrect address, incomplete address, unknown recipient at delivery location, unknown address, recipient has moved and postman not attended, we are not responsible or refund. It is the buyer's responsibility to correctly fill in the delivery details requested by the website in a location available for receipt.
- Products that are returned to the sender for the reasons mentioned above may be returned to the customer with payment of the return shipping costs, at the buyer's expense.
- Importing a product, due to distance, involves carriers, ports, airports, post offices, etc. We cannot speed up delivery or provide an exact delivery date. We work with International Shipping, an economical shipping service with tracking.
- The period of 2 to 4 weeks is an estimated period, therefore delivery may be made before or after this period, with a maximum of 4 weeks.
- In cases of loss or an object not located in the postal flow, it will be identified and informed in its tracking code, LIFE STORE sends a gift card with the same value as the purchase. This way the purchase can be made again on our website.
All packages. The Law 1804/80 on import guarantees that imports up to $100USD (US dollars) cannot be taxed. Most of our products are low value and come directly from our suppliers to you.
ATTENTION:
REMEMBER that when making a purchase in our store, you are AGREEING to all the terms of purchase, return or exchange on this website, INCLUDING DELIVERY ESTIMATES AND POSSIBLE DELAYS.
Support
Our support will respond through the following email : lifestore.myshop@gmail.com
In addition, you can send a message directly to this email on the " Contact Us " page .